The seller is liable for any non-conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of delivery of the goods.

If the goods are non-conforming (according to Articles 72, 73 of the ZVPot-1), the consumer must notify the company - the seller within two months of discovering the non-conformity and within two years of purchasing the goods. The consumer must describe the non-conformity in detail. The consumer can send the notification of non-conformity to the store where the goods were purchased. The consumer allows the seller to inspect the goods. The consumer requests in writing from the seller to restore conformity free of charge within 30 days, the deadline may be extended by an additional 15 days, whereby the seller must notify the consumer of the extension of the deadline before the 30-day deadline expires.

In the event of non-conformity of the goods, the consumer who has notified the seller of the non-conformity of the goods is entitled, under the conditions and in the order set out in this section, to: 1. request the seller to bring the goods into conformity free of charge; 2. request a reduction in the purchase price in proportion to the non-conformity or withdraw from the sales contract and request a refund of the amount paid.